destinationCRM.com: Ford Dealerships Get a Helping Hand
Ford Motor Credit Company will use Virtual Representative technology from NativeMinds, a provider of automated, natural language customer service representatives for the Internet. Ford will use the online technical support to assist about 5,400 Ford and Lincoln Mercury dealerships in the United states and Canada that use Ford's Worldwide Diagnostic System (WDS). Ford's WDS provides technicians with diagnoses, helping them to fix vehicles correctly the first time. Ford's Automotive Consumer Services Group will use NativeMinds' NeuroServer natural language technology to build and deploy vReps that answer questions and provide targeted Web content to dealer technicians. NativeMinds will integrate its vRep technology with Ford's existing Vantive CRM and OASIS support database systems.
Ford Asset Automotive Technology Catalog Information
The Automotive Student Service Educational Training program (ASSET) provides students with a unique opportunity to earn income while being trained as service technicians for Ford Motor Company's current and future vehicles. Designed as a two-year automotive curriculum to upgrade the technical competency and professional level of the incoming dealership technician, ASSET is a two-part experience with training taking place at both Mt. Mercury dealerships in the Portland metropolitan area will screen qualified ASSET applicants and select those they wish to sponsor. Once a student has been selected, he or she will begin working at the dealership alternate terms during the two- year training process.
Polar Motors - Europe's Largest Ford Dealer Group
Polar Motor Group, with Dagenham Motors which it acquired in 1999, are not only the leading Ford Dealer Group in the UK, but also in Europe with 35 sales outlets for new and used cars and commercial vehicles.
Ford no longer a ‘Collection’ agency
Says Ford Dealer Council Chairman Jerry Reynolds, "It says a lot for their dedication to dealer relations that they'd do this at this time. It would make a lot more sense for them to hang in there, sell some cars and recoup some revenue. The collection experiment began in Indianapolis in 1997 when the company tried, rather heavy-handedly, to buy 21 dealerships in that market. The dealers were defensive. Ford changed its mind - and its game plan. Tulsa: Tulsa Auto Collection launches in April of 1998. It involved eight dealers, six Ford stores, two Lincoln Mercury outlets, a Mazda and a Jaguar dealership. One Mazda dealer is the sole holdout.
Hispanic Business - Driving Change on the Car Lot
Known as FLMNP, the partnership seeks to increase the number of Hispanic-owned Ford dealerships by building on the carmaker¡¯s existing dealership development program. Under FLMNP, participants can contribute significantly less toward the purchase of a dealership than the 10 percent required under the old program. FLMNP actually dates to last June, when Ford, LINC, and Millennium announced a partnership to increase the number of Hispanic- owned Ford dealerships. At the time, the stated goal was 50 new Hispanic dealerships over the subsequent five years.
SVT will be available to all Ford dealerships - Autoblog - www ...
Hoping to makes its SVT line of high performance vehicles more mainstream, Ford has made selling the cars available to all of its 3,900 dealerships. At the time of SVT's hibernation, about 600 dealers were offering the full line of SVT vehicles. In 2004, however, Ford allowed all of its dealers to sell the SVT Focus, but only 800 took the Blue Oval up on its offer. Reactions from the dealers have been mixed, as many are not willing to meet the certification requirements that Ford demands for its SVT dealers, which includes additional sales and service training for technicians.
WebFOCUS Draws the Picture for Ford's Warranty Business
Because a Ford dealer in rural Minnesota and one in urban Miami will sell a different mix of vehicles and experience different types of warranty claims, the 126 Report doesn't simply compare warranty expenses.
Ford Blue Oval Certified and Project KidCare @ Polaroid.com
In 2001, Ford Motor Company launched its Blue Oval Certified program, the industry's most comprehensive customer satisfaction initiative designed to help ensure customers receive a best-in-class experience at Ford brand dealerships. Inspired by the Blue Oval thumbprint logo, Ford launched the "Commitment to Kids" campaign - a partnership with the National Center for Missing & Exploited Children (NCMEC) aimed at reducing the number of children reported missing in America. To increase awareness of the campaign, Ford secured actress Jamie Lee Curtis to serve as the Commitment to Kids program spokesperson. The company incorporated broadcast and print public service announcements, media tours, in-dealer point-of-sale materials and local event marketing.
Enigma Enters into Agreement with Ford Motor Company
"The Ford Motor Company understands the global dimension of vehicle maintenance and the business benefits of making sure its dealers have access to up-to-date parts information," said Jonathan Yaron, chairman and CEO of Enigma. "Enigma already helped Ford introduce a state-of-the-art EPC to the European market, where it was well received by dealers.
JumpstartFord.com: Action Ideas for Ford Dealerships
The public face of Ford Motor Company is its dealers. There are over 13,000 dealerships worldwide for Ford and its subsidiary brands, Lincoln, Mercury, Volvo, Jaguar and Land Rover. Most dealers are independent businesses, and many of them agree that it's time to kick America's oil addiction. The easiest way to join the campaign for a sustainable, petroleum-free future is to find a Ford dealer near you, ask for a meeting, and launch your own intervention to stop Ford from driving America's oil addiction!
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